PediaSphere

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Search 160 answers from the PediaSphere knowledge base — the same answers our support assistant uses.

15 answers in Library & analytics — click a question to open it.

Can I download a video?

No — the library streams for members inside the portal; downloading isn't offered. If you need a clip for a talk or teaching, ask the office — they control the source files and can advise.

My favorites disappeared / don't show on my other computer.

Favorites are stored on your account, not your browser — sign in and they're there on any device. If a star ever doesn't stick, click it again while online; if it repeats, tell the office with the video's title.

Search can't find a video I watched last month.

Search covers title, description, tags, and date — try a different word (a topic, the speaker, the year). If it's truly gone, the office may have retired the entry; ask them — retired videos are hidden, not destroyed.

A video won't play.

Try again once (streaming hiccups happen), then another browser. If one specific video consistently fails while others play, its hosting link may need fixing — report the title to the office; it's usually a quick repair.

Will the webinar I attended yesterday appear here?

If the office recorded and published it, yes — that's the standard path for online events. Timing is the office's call; a few days is typical.

Who can see what I watch or star?

Other members can't. The office sees aggregate numbers (plays, favorites per video) to steer what content to produce — that's the extent of it.

Can I suggest content?

Please do — the office curates the collection and member requests are exactly what should steer it.

Is there a limit on favorites?

No practical one — star freely; the filter and search-within-favorites keep even a big shelf usable.

Can I see WHO is behind these numbers?

Not from Explore — these views are aggregate by design. For people, use the Member Directory (professional fields, one at a time) or Ask Ralph's professional lists. Demographics never resolve to people anywhere.

The numbers changed since last week.

They're live — new members, status changes, and profile edits move them daily. For official point-in-time figures (annual reports), the office keeps recorded year-end counts; quote those for history, Explore for now.

Research Intelligence undercounts my field.

It counts profile selections — members who never filled their Professional tab are invisible to it (the coverage figure says how many). The cure is cultural: everyone filling Chapter 3's checkboxes raises the map's resolution.

Why does Diversity Analytics say 'Other' so much?

Small-group suppression: categories below a floor fold into 'Other' so no one is identifiable. It's the stated methodology, on the page itself — precision is traded for privacy, deliberately.

Why is a dashboard missing from my Explore row?

Your society chooses which Explore views it offers — a missing circle is configuration, not error (Chapter 2's rule).

How does a sponsor get on the wall?

Through the society office — sponsorship is an office relationship, and only active sponsors who agreed to public listing appear. Companies interested in sponsoring should contact the office.

Can I export a chart for my slides?

Screenshots are fine for internal society use — these are your society's own aggregates. For anything published externally, ask the office to bless the figures first.

Answers come from the PediaSphere documentation and are updated with every release.
Still stuck? Members: contact your society’s office. Society staff: Staff Tools → Support → Support Tickets — Ralph answers most tickets within minutes. Or write to support@pediasphere.ai.