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Three usual causes, in order: they are not a current member of this society (the directory covers current members only); a status filter is narrowing the search — clear it; or spelling — try a shorter fragment of the name, since partial matching is generous. If they should be a member and still don't appear, the office can check their record.

Open their card and click the email — it's a normal mail link that opens your own email program. The directory deliberately offers no phone numbers and no in-portal messaging.

Everything on your card comes from My Profile — photo, degrees, affiliation, address, subspecialties, research selections. Update it there and the directory reflects it instantly.

No. The directory requires sign-in, and only your society's members and staff have accounts. It is not indexed, public, or shared.

No — the directory is for finding colleagues one at a time, not for extracting lists. Legitimate list needs (a committee mailing, say) go through the society office, which has proper tools and judgment for that.

Phones are deliberately excluded from the directory. Email is the directory's contact channel; anything more personal is for the colleague to share once you're in touch.

Members' own selections from My Profile — research type (how they'd class their work), research areas (topics), and research methods (techniques). Multi-select works as any-of within a list, and lists combine as and. Empty lists don't filter at all.

There's no self-service hide today — the directory is a membership benefit that works because members can find members. If you have a concern about visibility, contact the society office and they'll advise on options for your situation.

A rare, transient condition — try once more. If it repeats, note what you searched and tell the office, mentioning the version number from the page footer.

Signed-in members and staff of your society — Grand Rounds is never public. Posts in a Special Interest Group's private area are narrower still: only that group's active members (plus moderators and staff).

No — posts carry your real member name by design. It keeps the forum what it is: colleagues who stand behind what they say. If a question feels too sensitive to sign, it may be one for the office or a private conversation instead.

There's no self-edit today — a reply correcting yourself is the norm, just like a spoken conversation. If something truly needs to come down (a privacy slip, an attachment mistake), use Report on your own post or contact the office; moderators can hide it quickly.

Three dials, use any: unsubscribe from a category on its page, mute a specific thread on the topic page, or use the one-click opt-out link at the bottom of any notification email. You'll never be re-subscribed without acting yourself.

JPG or PNG only, 5 MB maximum — the usual fix is resizing a phone photo. And remember the de-identification rule for anything clinical.

Grand Rounds → Special Interest Groups: open groups join instantly; approval groups send your application to a group leader, and you'll see the group's discussion appear once approved. Wondering about a decline or a slow approval? The group leader is the person to ask — the office can tell you who that is.

Try describing it differently — the search reads meaning, so 'that thread about steroids for BPD' works better than exact-phrase guessing. Note you can only find what you can see: another group's private threads never appear.

It lands in the moderation queue with your note; a moderator or staff reviews it. You won't get a verdict email — but action, when warranted, is usually quick. Reporting is never visible to the post's author.

It was likely hidden by moderation. Hidden isn't erased — moderators can restore it, and permanent removals are office-level acts with an archived record. If you think a hide was a mistake, contact the office.

No — access is strictly your society's members and staff. Share knowledge outward by all means, but the conversation itself stays in the room.

Check spam first; confirmations send immediately (with the calendar link, and for paid events the receipt). Still nothing: the office can confirm your registration on the spot and re-send. Note which email you used — guests especially often check the wrong inbox.

The join link for a paid online event lives on your receipt email — it's personal, tied to your registration. Search your mail for the event name. The office can re-send it; the event page also shows registered members a Join button when signed in.

It's personal — the gate admits your registration. A colleague should register themselves (or the office can help). For free online events, the open link is shareable by design.

Some online events add a meeting passcode: after the join link forwards you to the meeting platform, it will ask for it — type it exactly as the receipt shows. It's also displayed on the You're-in page as you join.

Use the manage link in your confirmation email — free, comp, and waitlist registrations cancel with one click. Paid registrations can't self-cancel because refunds are a human decision: contact the office and they'll take care of it.

Join the waitlist — it costs nothing (you're never charged for waitlisting; payment only happens if a spot opens and the office reaches out with a link). The waitlist email includes a leave-the-waitlist link if plans change.

On the Q&A page — linked from the event page, your receipt, and the join page. Not the meeting chat. Questions reach the presenter through moderation (or directly, when the office enables it); the presenter reads them on their own screen.

Per event: when guests are allowed, the event page itself takes guest registrations — no account needed, confirmations by email, and a possibly different guest price. When they're not allowed, the page only offers member registration.

The society's standard practice is to record online events and publish them in the Digital Library (Chapter 13) — but it's per event; the office confirms for any given one.

A decline leaves no registration and holds no seat — capacity is only consumed by completed registrations. Fix the card issue and register again; if the event fills meanwhile, the waitlist is the honest fallback.

Yes — seat selection on the floor plan is part of gala registration, subject to what's open. Party seating (getting your group together) is worth coordinating early or asking the office to arrange.